Returns Policy

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Last updated September 17, 2023


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@clevergoods.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Clever Goods
Attn: Returns
RMA #
3 Rothwell Road, Adlington
Adlington
Chorley, PR6 9LZ PR6 9LZ
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     Sale items are FINAL SALE and cannot be returned.
     ●     In the rare event that you receive a defective or damaged item, rest assured that Clever Goods is committed to ensuring your satisfaction. We understand that technical issues can arise, and we’re here to assist you promptly. To expedite the process, we kindly ask that you provide photo or video evidence clearly showcasing the item’s fault. This documentation will enable our dedicated technical support team to assess the issue accurately and determine if the item is indeed damaged. Once the defect is confirmed, we will issue a refund. Our top priority is to resolve any issues swiftly and efficiently, allowing you to continue enjoying the benefits of your smart home technology. To report a defective or damaged item and initiate the resolution process, please contact our customer support team through the provided channels, and we’ll guide you through the necessary steps. Your satisfaction is our utmost priority, and we’re here to make it right.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

support@clevergoods.co.uk